Delivery & Shipping Information

Last Updated: 14 Tuesday 2026

Welcome to FiredClay Originals. We understand that tiles and architectural surfaces require careful handling, reliable communication, and delivery planning. Because our products range from small material samples to large, fragile commercial shipments, our shipping and delivery process is divided into two separate workflows:

• Sample Orders – requested through our website or digital channels
• Main Bulk Orders – processed offline through our sales team

Please review the relevant section below before placing a sample request or proceeding with a bulk order.

Section A: Sample Order Delivery

Our website's digital order gateway is primarily intended for material sample requests. Samples allow architects, interior designers, contractors, builders, and homeowners to review the product's texture, finish, colour, size, and overall quality before confirming larger orders.

A.1 Sample Order Processing

• Orders are processed within 2-3 business days
• Samples are carefully packaged to prevent damage during transit
• Tracking information is provided via email upon shipment
• Delivery times vary based on location and carrier availability

(if the order has been done between within first half of our office hours i.e.  (10 AM to 1 PM), then we promise to deliver any sample within 24 hours across Delhi NCR)

A.2 Shipping Costs & Delivery Areas

• Domestic shipping is available across India
• International shipping available to select countries
• Shipping costs are calculated based on weight and destination
• Free shipping may apply to orders above a specified value

A.3 Packaging & Handling

• All samples are wrapped in protective materials
• Fragile items are marked clearly on packaging
• We use reliable courier partners for safe delivery
• Insurance options are available for high-value orders

A.4 Delivery Timelines

• Standard delivery: 5-7 business days (domestic)
• Express delivery: 2-3 business days (where available)
• International delivery: 10-21 business days (varies by country)
• Delivery times exclude weekends and public holidays

Section B: Bulk Order Delivery

For large commercial orders, bulk shipments, or custom projects, our sales team manages the entire delivery process offline to ensure specialized handling and coordination.

B.1 Order Placement & Quotation

• Contact our sales team for bulk order inquiries
• Detailed quotations provided based on specifications
• Custom delivery schedules can be arranged
• Volume discounts may apply to large orders

B.2 Logistics & Coordination

• Dedicated account manager assigned to your project
• Flexible delivery schedules to match project timelines
• Multiple shipment options available
• Real-time communication throughout the delivery process

B.3 Packaging for Commercial Orders

• Heavy-duty packaging for large quantities
• Palletized shipments for bulk orders
• Custom crating available for fragile items
• Protective coverings to prevent dust and damage

B.4 Delivery & Installation Support

• On-site delivery coordination available
• Unloading assistance can be arranged
• Installation guidance provided upon request
• Post-delivery support and quality assurance

Section C: Shipping Policies & Important Information

C.1 Damage & Loss Claims

• Report any damage within 48 hours of delivery
• Photographic evidence required for claims
• Replacement or refund processed upon verification
• Insurance claims handled through our team

C.2 Returns & Exchanges

• Sample orders can be returned within 14 days
• Items must be in original, unused condition
• Return shipping costs may apply
• Bulk order returns subject to custom terms

C.3 Delivery Address Requirements

• Provide complete and accurate delivery address
• Include contact number for delivery coordination
• Specify any access restrictions or special instructions
• Confirm address before order confirmation

C.4 Special Requests & Accommodations

• Weekend or evening deliveries available upon request
• Signature required option for high-value items
• Specific delivery time windows can be arranged
• Contact us for any special handling requirements

Section D: Contact & Support

For any questions regarding shipping, delivery, or to arrange special accommodations, please contact our team:

• Email: support@firedclayoriginals.com
• Phone: Available during business hours (10:00-18:00)
• Website: www.firedclayoriginals.com
• Response Time: Anytime during office hours
• Office Hours: 10:00 - 18:00 (Monday-Friday)

Thank you for choosing FiredClay Originals. We are committed to delivering your products safely and on time.